Shipping Information

Failure to provide an accurate address or addressee which results in Royal Mail returning the package to us will be refunded minus postage fee paid and a £15 administration charge.

Delivery Time Frames

The delivery time frames and dates shown are estimates. They are not guarantees. This is because Royal Mail’s Tracked 48 and 24 services are not guaranteed services but rather it is their aim to deliver within the time frame.

Shipping Method Speed Same Day Dispatch Cut Off
Royal Mail Tracked 48 Usually 2 working days 10am Mon-Fri*
Royal Mail Tracked 24 Usually 1 working day 10am Mon-Fri*

*We do our absolute best to ensure all orders are dispatched as per the delivery times. However, this is not always possible, but we guarantee that your order will be dispatched by the end of the following working day.

Order Hasn’t Arrived

While over 90% of orders arrive within the estimated time frames, Royal Mail deliveries can occasionally be delayed due to unforeseen circumstances, such as staff shortages, network issues, or adverse weather. Please allow 7 working days from the estimated delivery date before reaching out to us.

Compensation/Replacement Policies for Non-Delivered Items

  1. Order Marked as Delivered but Not Received:

    • If your order is marked as delivered, yet you haven’t received it:

      • Double-check the shipping address provided at checkout. If incorrect, unfortunately, we cannot take further action.
      • Check your property for any safe place where the package may have been left.
      • Check with neighbors to see if the package was handed to them.

    • If your package remains missing after these steps, contact us immediately. We will initiate an investigation with Royal Mail. A replacement will only be dispatched if Royal Mail confirms the package was not delivered.

  2. Order Not Marked as Delivered After 7 Working Days:

    • If more than 7 working days have passed since dispatch and the order isn’t marked as delivered, please email us. We will start an investigation with Royal Mail. Depending on the situation, we may dispatch a replacement immediately or await investigation results.

Compensation/Replacement Policies for Delayed Items

We do not offer compensation or refunds for delays, including delays for Tracked 24 service.